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Common Problems and Fixes

This guide covers frequent issues DMs and players may encounter in SDMT, with quick solutions and troubleshooting steps.

Goal​

By the end of this guide, you can:

  • quickly resolve common session, login, and map/token issues
  • help players troubleshoot connection and visibility problems

1. Players Cannot Join the Session​

  • Confirm the session is live and not ended.

  • Double-check the session code for typos.

  • Make sure the player is using the correct login flow.

  • Ask the player to refresh or try a different browser if issues persist.

    Screenshot: Session Code Banner

2. Player Cannot See a Token or Map​

  • Check if the token is hidden, fogged, or on a different map.

  • Confirm the player is in the correct session and map view.

  • Use the token sidebar to adjust visibility.

    Screenshot: Token Visibility Controls

3. Initiative or Map Not Updating​

  • Refresh the browser to sync the latest state.

  • Check your internet connection.

  • If using multiple devices, ensure only one is controlling the session.

    Screenshot: Refresh Browser

4. Login or Account Issues​

  • Use the password reset option if you cannot log in.

  • Make sure your email is correct and verified.

  • Contact support if you are locked out after multiple attempts.

    Screenshot: Login Screen

5. Session or Encounter Data Lost​

  • Check if you are logged into the correct account.

  • Look for autosaved sessions or campaigns.

  • Contact support if data is missing after a confirmed save.

    Screenshot: Session Recovery

More Help​